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Cancellation and Return Policy

  1. Cancellation and Return Policy for Cajou – Roasted Nuts E-Commerce Store

    At Cajou, we strive to provide our customers with the highest quality roasted nuts and exceptional service. As part of our commitment to transparency, we want to ensure that you understand our policy regarding order cancellations, returns, and refunds. Please read this policy carefully.

    1. Cancellation Policy

    • Cancellation Before Shipping: We understand that plans can change. If you wish to cancel your order, you may do so before it has been shipped. To request a cancellation, please contact us immediately at [cajou.odoo@gmail.com] or [+91 9690761024]. Once your order has been shipped, it can no longer be canceled.
    • How to Cancel: If you wish to cancel your order, please email us with your order number and cancellation request. We will process your cancellation as quickly as possible. If your order has not yet been shipped, we will cancel the order and issue a full refund to your original payment method.
    • Order Processing: We strive to process orders quickly, but please note that cancellations must be requested as soon as possible. Once an order has entered the shipping process, we cannot guarantee its cancellation.

    2. Return and Refund Policy

    • No Returns or Refunds: Due to the nature of our products (roasted nuts), we do not accept returns or offer refunds once an order has been shipped. We take great care in packaging and shipping our products, and all sales are final once the order has been processed and shipped.
    • Exceptions: In the rare event that you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will assess the situation on a case-by-case basis and may offer a replacement or issue a store credit, at our discretion. Please provide clear photos of the damaged product and packaging for review.

    3. How to Contact Us

    If you need to cancel your order or have any questions regarding our cancellation and return policy, please contact us at:
    Cajou
    cajou.odoo@gmailcom
    +91 9690761024
    Satya Narayan Saket Kumar, Main market, Hanaspur, Amhora ,Uttar Pradesh ,244241

    4. Order Modifications

    Unfortunately, once an order is placed, we are unable to make changes to it (such as adding or removing items, changing shipping details, or adjusting quantities) after the payment is processed. Please double-check your order before confirming it.

    5. Shipping Delays and Issues

    We make every effort to ship your order promptly, but in rare cases, delays in shipping may occur. These delays are outside of our control, and unfortunately, we cannot offer cancellations or refunds for shipping delays caused by our carriers. However, if there is an issue with your delivery, please contact us and we will work with the carrier to resolve the situation.
    This Cancellation and Return Policy is designed to ensure clarity and transparency. By placing an order with Cajou, you acknowledge and agree to the terms outlined above. If you have any questions or concerns, don’t hesitate to reach out to us.

This Cancellation and Return Policy is designed to ensure clarity and transparency. By placing an order with Cajou, you acknowledge and agree to the terms outlined above. If you have any questions or concerns, don’t hesitate to reach out to us.


You can reach our customer support team by emailing on cajou.odoo@gmail.com, calling +91 9690761024. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

We don't offer return and refund